Leadership Effectiveness Program

Level I: Leadership Fundamentals Certificate

8 hours per module

24 hours per certificate

Module 1: Establishing your personal leadership style

Module 2: Responding effectively to resistance

Module 3: Communication, collaboration and connection

From:

$900/participant

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Level II: Leadership Presentation Certificate

8 hours per module

24 hours per certificate

Module 4: Professional presentation and impact

Module 5: Public speaking and presentation skills

Module 6: Professional networking and media relations

From:

$900/participant

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Level III: Leadership Excellence Certificate

8 hours per module

24 hours per certificate

Module 7: The wider lens of leadership

Module 8: Initiative and team building

Module 9: Coaching for excellence

From:

$900/participant

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PROGRAM OVERVIEW

This module-based leadership training builds leadership capacity through plenary teaching sessions, large and small group collaborations and individual coaching. Pragmatic strategies, direct feedback and collaborative skill building develops skill sets for both existing and emerging leaders.

This comprehensive, 3-level Leadership Effectiveness Program provides each participant with an intensive 72 hours of Leadership development. The course is facilitated by Barbara May, CEO and Founder of Stumbling Blocks Team Building Seminars.

PROGRAM GOALS

The goal of the training will be to:

Strengthen existing leadership
Enhance future leadership capacity
Engage young leaders in building organizational excellence
Strengthen young leader's skill sets for leadership presence
Develop and refine public speaking and professional presentation skills
Develop and enhance innovation in service delivery
Develop skills that build healthy front-line service teams
Expand leadership ability to view program through wide lens
Strengthen fiscal management in lean budget times

FEE

$300.00 per person/module ~ $900.00 per person/Certificate

COURSE CAPACITY

Maximum 12 participants

EVALUATION

Participants will be assessed/evaluated based on their contribution to the group discussions and their participation in the learning activities. In addition, participants will be asked to reflect on their learning experience and plan for ways to apply the learning to their work situation.

FACILITATOR

Barbara May, B.Ed. equips leaders to identify and refine their personal leadership style, professional presentation and to build their ability to function effectively to achieve organization goals. She emphasizes an inquiry approach to both internal and external resistance, and challenges leaders to remain open to the ongoing evolution of their leadership style and skill set. With more than two decades of work experience behind her in fields as diverse as sport and recreation, education, not-for-profit management, entertainment and government, Barbara May brings a uniquely powerful mix of personal stories, humorous examples, and real-world insight to companies seeking to strengthen their presence and effectiveness.

COURSE DESCRIPTIONS & SCHEDULES

LEVEL I:

LEADERSHIP FUNDAMENTALS CERTIFICATE

Module 1

A team can only be as successful as it’s leader. Learn how to establish your personal leadership style and gain new skills you can use to help your team succeed.

COURSE OUTLINE

8:30 am

Welcome & Introduction

9:00 am

How to develop your own unique leadership style and use it to your advantage.

9:45 am

Understand leadership attributes such as self-awareness, authenticity, character, accountability and resiliency.

10:30 am

Break

10:45 am

Your leadership style: Recognizing your strengths and limitations.

11:30 am

A look at personality traits and how they affect leadership style.

12:00 pm

Working Lunch

1:00 pm

Why you should understand and appreciate other leadership styles—even if they aren’t right for you.

2:00 pm

Setting boundaries: How to say “no” without creating hard feelings or feeling guilty.

2:30 pm

Break

2:45 pm

Emotional intelligence: its role in leadership, and why you have a natural edge here.

3:30 pm

The advantages of being available and visible at work.

4:00 pm

Next Steps

4:25 pm

Closing Remarks

Establishing Your Personal Leadership Style

Module 2

Astute leaders spot problems brewing before they blow up. Learn how to deal effectively with resistance and improve productivity, performance and behavior.

COURSE OUTLINE

8:30 am

Welcome & Introduction

9:00 am

How to deal effectively with resistance, especially after a negative or unpopular decision has been made.

9:45 am

Listening between the lines—identifying the hidden agendas and false signals that lead to misunderstanding.

10:30 am

Break

10:45 am

Hot buttons: how to keep people from pushing yours.

11:30 am

Recognizing trigger words, nonverbal cues and emotionally sensitive situations.

12:00 pm

Working Lunch

1:00 pm

How to capture your listener’s attention and get your point across—even when they’re resistant, upset or angry.

2:00 pm

How to gain commitment to policy and procedural changes that are critical to the success of the organization.

2:30 pm

Break

2:45 pm

Tips on understanding and communicating effectively with different personality types.

3:30 pm

How to confidently handle complaints and criticism from customers, team members and other leaders.

4:00 pm

Next Steps

4:25 pm

Closing Remarks

Responding Effectively to Resistance

Module 3

Learn practical skills you can use to communicate, collaborate and connect with customers, team members and other leaders.

COURSE OUTLINE

8:30 am

Welcome & Introduction

9:00 am

How to be a great leader—learn to communicate in a way that motivates and inspires.

9:45 am

Becoming an Exceptional Listener: Paying attention to what other people say to understand and appreciate their point of view.

10:30 am

Break

10:45 am

How to use brainstorming as a tool for encouraging the free exchange of ideas and solutions.

11:30 am

Questioning Techniques: Asking the right questions to obtain useful information, and/or to help others gain insight.

12:00 pm

Working Lunch

1:00 pm

How to create an environment that encourages team members—even untalkative ones—to fully participate in the exchange of ideas.

2:00 pm

Proven tips for making sure your instructions are clear and understood.

2:30 pm

Break

2:45 pm

Handle with ease all of the unexpected demands and unplanned situations that destroy communication, collaboration and connection.

3:30 pm

Manage team members and facilitate collaboration in the workplace.

4:00 pm

Next Steps

4:25 pm

Closing Remarks

Communication, Collaboration & Connection

LEVEL II:

LEADERSHIP PRESENTATION CERTIFICATE

Module 4

Master the skills you need to make team meetings, projects, presentations, discussions and collaboration that much easier and increase the impact you have as a leader.

COURSE OUTLINE

8:30 am

Welcome & Introduction

9:00 am

The image of a leader—strategies for coming across as confident and in control.

9:45 am

How to conduct focused, productive meetings that turn ideas into action.

10:30 am

Break

10:45 am

How to develop and assert your leadership abilities in group or team situations.

11:30 am

Strategies for effectively interacting with communication styles different from your own.

12:00 pm

Working Lunch

1:00 pm

Tips and techniques to help you think on your feet in meetings, interviews and impromptu presentations.

2:00 pm

When emotions run high: getting at the real truth when dealing with sensitive issues and people.

2:30 pm

Break

2:45 pm

STAR Power: A simple easy to use story telling formula.

3:30 pm

Dealing with pressure and stress—how to stay calm and in control, even in the face of chaos.

4:00 pm

Next Steps

4:25 pm

Closing Remarks

Professional Presentation and Impact

Module 5

Learn how to get past your public speaking stumbling blocks and become an engaging presenter.

COURSE OUTLINE

8:30 am

Welcome & Introduction

9:00 am

Proven techniques to help you become a more animated, engaging storyteller.

9:45 am

Fun and easy ways to involve the audience in your presentation.

10:30 am

Break

10:45 am

How to turn your mess into a message that motivates and inspires.

11:30 am

Managing fear and nervousness: Relaxation and breathing techniques that keep you relaxed and in control throughout your presentation.

12:00 pm

Working Lunch

1:00 pm

Easy ways to practice that build confidence and guarantee a smooth delivery.

2:00 pm

Stand and deliver: How to use your voice and body for maximum impact.

2:30 pm

Break

2:45 pm

How to present your ideas and opinions positively and powerfully with strategies that work for even the largest audiences.

3:30 pm

How to handle difficult questions and unexpected queries even if you don’t have the answers.

4:00 pm

Next Steps

4:25 pm

Closing Remarks

Public Speaking and Presentation Skills

Module 6

Gain winning strategies for building your network and dealing effectively with the news media.

COURSE OUTLINE

8:30 am

Welcome & Introduction

9:00 am

How to make networking and media relations a natural, comfortable part of your leadership routine.

9:45 am

Learn how to represent the organization as required, including attendance at important functions, industry events and public meetings.

10:30 am

Break

10:45 am

New techniques for engaging with customers and how to use social media to get your message heard.

11:30 am

Successfully interact, communicate and build relationships with all types of people—both on and off line.

12:00 pm

Working Lunch

1:00 pm

What’s News… What’s Not: Having a good story to tell often isn’t enough to get the media’s attention. Learn how to tailor your communication for maximum exposure.

2:00 pm

Mastering the sound bite: How to package concepts and information into memorable nuggets.

2:30 pm

Break

2:45 pm

You’re On: The camera can’t capture your soul but a wily reporter can. You’ll learn how to avoid interview ambushes and maintain control.

3:30 pm

Are you politically aware? Political savvy and it’s place in your professional success.

4:00 pm

Next Steps

4:25 pm

Closing Remarks

Professional Networking and Media Relations

LEVEL III:

LEADERSHIP EXCELLENCE CERTIFICATE

Module 7

Gain the knowledge and skills you need to demonstrate big picture thinking and become a more effective and influential leader.

COURSE OUTLINE

8:30 am

Welcome & Introduction

9:00 am

Understanding the crucial differences between managing and leading.

9:45 am

Strategic Thinking: Developing a vision of where you want to be.

10:30 am

Break

10:45 am

Understanding your team’s purpose and position within the organization.

11:30 am

Learn how to develop strategic, well-articulated action plans that inspire, motivate and support employees in understanding their role in meeting organizational goals.

12:00 pm

Working Lunch

1:00 pm

Handling unexpected, difficult situations—how to plan for the unexpected and manage the most difficult people and situations easily.

2:00 pm

Providing Feedback: Having the confidence and assertiveness to deal with people, problems and situations honestly.

2:30 pm

Break

2:45 pm

Fiscal Management: Pinpoint your most important priorities and decide how you must deal with each of them.

3:30 pm

Create a positive environment where everyone can succeed.

4:00 pm

Next Steps

4:25 pm

Closing Remarks

The Wider Lens of Leadership

Module 8

Learn what it takes to provide your team with the leadership, motivation and guidance it needs to succeed.

COURSE OUTLINE

8:30 am

Welcome & Introduction

9:00 am

How to create a healthy, positive work environment where employees feel understood, accepted for who they are as individuals, and engaged as part of the team.

9:45 am

Setting Goals and Priorities: Coordinating the people and resources necessary to put a plan into effect.

10:30 am

Break

10:45 am

Understanding the concept of important vs. urgent: How to define your productivity payoffs and take action for success.

11:30 am

How to recognize potentially counterproductive or destructive team member activities—and how to deal with them before they lead to conflict.

12:00 pm

Working Lunch

1:00 pm

Change Management: Recognizing, responding and managing changes to your vision and plans.

2:00 pm

The keys to building trust between team members and team leaders under pressure, crisis and change.

2:30 pm

Break

2:45 pm

How to build a cohesive, results oriented team from a group of diverse individuals.

3:30 pm

How to make delegating a natural, comfortable part of your team building routine.

4:00 pm

Next Steps

4:25 pm

Closing Remarks

Initiative and Team Building

Module 9

Easy-to-apply coaching techniques that will help you develop the full potential of the people you lead.

COURSE OUTLINE

8:30 am

Welcome & Introduction

9:00 am

Motivating Others: Providing one-to-one or small group assistance to help others achieve their goals.

9:45 am

Assessing Situations and Identifying Problems: Helping others become aware of their personal strengths and areas that need improvement.

10:30 am

Break

10:45 am

Strategies for getting to the root cause of poor performance.

11:30 am

Holding employees accountable—the bottom line in dealing with underachievers.

12:00 pm

Working Lunch

1:00 pm

Teaching and Learning: Helping people learn new skills and improve their performance.

2:00 pm

Coaching skills that break down obstacles and misunderstandings to improve employee performance.

2:30 pm

Break

2:45 pm

Spotting employee burnout before it’s too late—and how to help.

3:30 pm

How to determine when additional training is needed to smooth our rough spots in performance.

4:00 pm

Next Steps

4:25 pm

Closing Remarks

Coaching for Excellence

What's the first step?

Call Barbara May. Discuss your team's biggest stumbling block(s) with her. Then bring her in to work with your team. She'll help you work together, steadily improve your performance, be motivated, stay with the company, and grow as leaders. And, most importantly, get past your stumbling blocks.

Book Barbara