Establishing Your Personal Leadership Style

A team can only be as successful as it’s leader. Learn how to establish your personal leadership style and gain new skills you can use to help your team succeed.

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COURSE OUTLINE

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8:30 am

Welcome & Introduction

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9:00 am

How to develop your own unique leadership style and use it to your advantage.

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9:45 am

Understand leadership attributes such as self-awareness, authenticity, character, accountability and resiliency.

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10:30 am

Break

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10:45 am

Your leadership style: Recognizing your strengths and limitations.

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11:30 am

A look at personality traits and how they affect leadership style.

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12:00 pm

Working Lunch

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1:00 pm

Why you should understand and appreciate other leadership styles—even if they aren’t right for you.

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2:00 pm

Setting boundaries: How to say “no” without creating hard feelings or feeling guilty.

2:30 pm

Break

2:45 pm

Emotional intelligence: its role in leadership, and why you have a natural edge here.

3:30 pm

The advantages of being available and visible at work.

4:00 pm

Next Steps

4:25 pm

Closing Remarks

Responding Effectively to Resistance

Astute leaders spot problems brewing before they blow up. Learn how to deal effectively with resistance and improve productivity, performance and behavior.

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COURSE OUTLINE

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8:30 am

Welcome & Introduction

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9:00 am

How to deal effectively with resistance, especially after a negative or unpopular decision has been made.

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9:45 am

Listening between the lines—identifying the hidden agendas and false signals that lead to misunderstanding.

10:30 am

Break

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10:45 am

Hot buttons: how to keep people from pushing yours.

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11:30 am

Recognizing trigger words, nonverbal cues and emotionally sensitive situations.

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12:00 pm

Working Lunch

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1:00 pm

How to capture your listener’s attention and get your point across—even when they’re resistant, upset or angry.

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2:00 pm

How to gain commitment to policy and procedural changes that are critical to the success of the organization.

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2:30 pm

Break

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2:45 pm

Tips on understanding and communicating effectively with different personality types.

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3:30 pm

How to confidently handle complaints and criticism from customers, team members and other leaders.

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4:00 pm

Next Steps

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4:25 pm

Closing Remarks

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Communication, Collaboration & Connection

Learn practical skills you can use to communicate, collaborate and connect with customers, team members and other leaders.

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COURSE OUTLINE

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8:30 am

Welcome & Introduction

9:00 am

How to be a great leader—learn to communicate in a way that motivates and inspires.

9:45 am

Becoming an Exceptional Listener: Paying attention to what other people say to understand and appreciate their point of view.

10:30 am

Break

10:45 am

How to use brainstorming as a tool for encouraging the free exchange of ideas and solutions.

11:30 am

Questioning Techniques: Asking the right questions to obtain useful information, and/or to help others gain insight.

12:00 pm

Working Lunch

1:00 pm

How to create an environment that encourages team members—even untalkative ones—to fully participate in the exchange of ideas.

2:00 pm

Proven tips for making sure your instructions are clear and understood.

2:30 pm

Break

2:45 pm

Handle with ease all of the unexpected demands and unplanned situations that destroy communication, collaboration and connection.

3:30 pm

Manage team members and facilitate collaboration in the workplace.

4:00 pm

Next Steps

4:25 pm

Closing Remarks

Professional Presentation and Impact

Master the skills you need to make team meetings, projects, presentations, discussions and collaboration that much easier and increase the impact you have as a leader.

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COURSE OUTLINE

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8:30 am

Welcome & Introduction

9:00 am

The image of a leader—strategies for coming across as confident and in control.

9:45 am

How to conduct focused, productive meetings that turn ideas into action.

10:30 am

Break

10:45 am

How to develop and assert your leadership abilities in group or team situations.

11:30 am

Strategies for effectively interacting with communication styles different from your own.

12:00 pm

Working Lunch

1:00 pm

Tips and techniques to help you think on your feet in meetings, interviews and impromptu presentations.

2:00 pm

When emotions run high: getting at the real truth when dealing with sensitive issues and people.

2:30 pm

Break

2:45 pm

STAR Power: A simple easy to use story telling formula.

3:30 pm

Dealing with pressure and stress—how to stay calm and in control, even in the face of chaos.

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4:00 pm

Next Steps

4:25 pm

Closing Remarks

Public Speaking and Presentation Skills

Learn how to get past your public speaking stumbling blocks and become an engaging presenter.

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COURSE OUTLINE

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8:30 am

Welcome & Introduction

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9:00 am

Proven techniques to help you become a more animated, engaging storyteller. 

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9:45 am

Fun and easy ways to involve the audience in your presentation.

10:30 am

Break

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10:45 am

How to turn your mess into a message that motivates and inspires.

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11:30 am

Managing fear and nervousness: Relaxation and breathing techniques that keep you relaxed and in control throughout your presentation.

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12:00 pm

Working Lunch

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1:00 pm

Easy ways to practice that build confidence and guarantee a smooth delivery.

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2:00 pm

Stand and deliver: How to use your voice and body for maximum impact.

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2:30 pm

Break

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2:45 pm

How to present your ideas and opinions positively and powerfully with strategies that work for even the largest audiences.

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3:30 pm

How to handle difficult questions and unexpected queries even if you don’t have the answers.

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4:00 pm

Next Steps

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4:25 pm

Closing Remarks

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Professional Networking and Media Relations

Gain winning strategies for building your network and dealing effectively with the news media.

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COURSE OUTLINE

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8:30 am

Welcome & Introduction

9:00 am

How to make networking and media relations a natural, comfortable part of your leadership routine.

9:45 am

Learn how to represent the organization as required, including attendance at important functions, industry events and public meetings.

10:30 am

Break

10:45 am

New techniques for engaging with customers and how to use social media to get your message heard.

11:30 am

Successfully interact, communicate and build relationships with all types of people—both on and off line.

12:00 pm

Working Lunch

1:00 pm

What’s News… What’s Not: Having a good story to tell often isn’t enough to get the media’s attention. Learn how to tailor your communication for maximum exposure.

2:00 pm

Mastering the sound bite: How to package concepts and information into memorable nuggets.

2:30 pm

Break

2:45 pm

You’re On: The camera can’t capture your soul but a wily reporter can. You’ll learn how to avoid interview ambushes and maintain control.

3:30 pm

Are you politically aware? Political savvy and it’s place in your professional success.

4:00 pm

Next Steps

4:25 pm

Closing Remarks

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The Wider Lens of Leadership

Gain the knowledge and skills you need to demonstrate big picture thinking and become a more effective and influential leader.

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COURSE OUTLINE

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8:30 am

Welcome & Introduction

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9:00 am

Understanding the crucial differences between managing and leading.

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9:45 am

Strategic Thinking: Developing a vision of where you want to be.

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10:30 am

Break

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10:45 am

Understanding your team’s purpose and position within the organization.

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11:30 am

Learn how to develop strategic, well-articulated action plans that inspire, motivate and support employees in understanding their role in meeting organizational goals.

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12:00 pm

Working Lunch

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1:00 pm

Handling unexpected, difficult situations—how to plan for the unexpected and manage the most difficult people and situations easily.

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2:00 pm

Providing Feedback: Having the confidence and assertiveness to deal with people, problems and situations honestly.

2:30 pm

Break

2:45 pm

Fiscal Management: Pinpoint your most important priorities and decide how you must deal with each of them.

3:30 pm

Create a positive environment where everyone can succeed.

4:00 pm

Next Steps

4:25 pm

Closing Remarks

Initiative and Team Building

Learn what it takes to provide your team with the leadership, motivation and guidance it needs to succeed. 

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COURSE OUTLINE

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8:30 am

Welcome & Introduction

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9:00 am

How to create a healthy, positive work environment where employees feel understood, accepted for who they are as individuals, and engaged as part of the team.

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9:45 am

Setting Goals and Priorities: Coordinating the people and resources necessary to put a plan into effect.

10:30 am

Break

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10:45 am

Understanding the concept of important vs. urgent: How to define your productivity payoffs and take action for success.

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11:30 am

How to recognize potentially counterproductive or destructive team member activities—and how to deal with them before they lead to conflict.

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12:00 pm

Working Lunch

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1:00 pm

Change Management: Recognizing, responding and managing changes to your vision and plans.

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2:00 pm

The keys to building trust between team members and team leaders under pressure, crisis and change.

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2:30 pm

Break

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2:45 pm

How to build a cohesive, results oriented team from a group of diverse individuals.

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3:30 pm

How to make delegating a natural, comfortable part of your team building routine.

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4:00 pm

Next Steps

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4:25 pm

Closing Remarks

Coaching for Excellence

Easy-to-apply coaching techniques that will help you develop the full potential of the people you lead.

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COURSE OUTLINE

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8:30 am

Welcome & Introduction

9:00 am

Motivating Others: Providing one-to-one or small group assistance to help others achieve their goals.

9:45 am

Assessing Situations and Identifying Problems: Helping others become aware of their personal strengths and areas that need improvement.

10:30 am

Break

10:45 am

Strategies for getting to the root cause of poor performance.

11:30 am

Holding employees accountable—the bottom line in dealing with underachievers.

12:00 pm

Working Lunch

1:00 pm

Teaching and Learning: Helping people learn new skills and improve their performance.

2:00 pm

Coaching skills that break down obstacles and misunderstandings to improve employee performance.

2:30 pm

Break

2:45 pm

Spotting employee burnout before it’s too late—and how to help.

3:30 pm

How to determine when additional training is needed to smooth out rough spots in performance.

4:00 pm

Next Steps

4:25 pm

Closing Remarks